If you have received a request from us to provide a BP reading, this is simply to keep your medical record up to date and to help us to identify patients who may have undiagnosed high/low blood pressure.
It is not compulsory and is not urgent, but the link you were sent will expire in 7 days.
If you have any questions about this, please do not hesitate to contact the Recalls Team on 01252 545078, Option 4
Patient News
The whole of the NHS is under extreme pressure, including General Practice. All our staff are working hard to provide the best level of care they can under the extreme pressure. They are unable to work any harder and deliver a safe service. We ask that you consider all other options available to you before contacting the surgery for an appointment. We are currently offering routine GP appointments in May and a Urgent Care service for emergency conditions on the day . Both routine and Urgent care are overwhelmed daily due to the high demand from our patients.
Our patient services team can only offer what is available on the system, and are dealing with calls as quickly and efficiently as they can. Please be patient and use our call back feature whern calling the surgery
We are currently reviewing our appointment system and are looking to make changes in the near future. Please watch this space.
The whole of the NHS is under extreme pressure, including General Practice. All our staff are working hard to provide the best level of care they can under the extreme pressure. They are unable to work any harder and deliver a safe service. We ask that you consider all other options available to you before contacting the surgery for an appointment. We are currently offering routine GP appointments in May and a Urgent Care service for emergency conditions on the day . Both routine and Urgent care are overwhelmed daily due to the high demand from our patients.
Our patient services team can only offer what is available on the system, and are dealing with calls as quickly and efficiently as they can. Please be patient and use our call back feature whern calling the surgery
We are currently reviewing our appointment system and are looking to make changes in the near future. Please watch this space.
Spring 2024 booster eligibility
COVID-19 is more serious in older people and in people with certain underlying health conditions. For these reasons, people aged 75 years and over, those in care homes, and those aged 6 months and over with a weakened immune system are being offered a spring dose of COVID-19 vaccine.
Timing of the spring booster 2024
You should be offered an appointment between April and June, with those at highest risk being called in first. You will be invited to have your booster around 6 months after your last dose, but you can have it as soon as 3 months.
If you are turning 75 years of age between April and June, you do not have to wait until your birthday, you can attend when you are called for vaccination.
You will be invited for your booster, your GP may offer you the vaccine or you can book using the NHS app for Apple or Android. You can also find your nearest walk-in vaccination site from the NHS website.
It will be an appointment based clinic, run from Southwood Covid Site, Links way, Southwood, GU140NA. Please park in the car park near Morrisons. Care Homes and Housebound Patients will be contacted seperately please wait to be contacted.
Spring 2024 booster eligibility
COVID-19 is more serious in older people and in people with certain underlying health conditions. For these reasons, people aged 75 years and over, those in care homes, and those aged 6 months and over with a weakened immune system are being offered a spring dose of COVID-19 vaccine.
Timing of the spring booster 2024
You should be offered an appointment between April and June, with those at highest risk being called in first. You will be invited to have your booster around 6 months after your last dose, but you can have it as soon as 3 months.
If you are turning 75 years of age between April and June, you do not have to wait until your birthday, you can attend when you are called for vaccination.
You will be invited for your booster, your GP may offer you the vaccine or you can book using the NHS app for Apple or Android. You can also find your nearest walk-in vaccination site from the NHS website.
It will be an appointment based clinic, run from Southwood Covid Site, Links way, Southwood, GU140NA. Please park in the car park near Morrisons. Care Homes and Housebound Patients will be contacted seperately please wait to be contacted.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
If you have Type 2 diabetes you may be taking one of the following medicines:
- Dulaglutide (Trulicity®)
- Exenatide (Byetta® or Bydureon®)
- Semaglutide (Ozempic® or Rybelsus®)
- Liraglutide (Victoza®)
- Lixisenatide (Lyxumia®).
These medicines are known as ‘GLP-1 analogues’.
Unfortunately, there are widespread global stock shortages with all of these medicines.
For more information, click here
If you have Type 2 diabetes you may be taking one of the following medicines:
- Dulaglutide (Trulicity®)
- Exenatide (Byetta® or Bydureon®)
- Semaglutide (Ozempic® or Rybelsus®)
- Liraglutide (Victoza®)
- Lixisenatide (Lyxumia®).
These medicines are known as ‘GLP-1 analogues’.
Unfortunately, there are widespread global stock shortages with all of these medicines.
For more information, click here
You are now receiving messages through the NHS App Messaging Service. This is a convenient and secure way for us to send you messages about your care.
What to expect from Voyager Family Health messages
We will send you:
- appointment reminders
- test results
- Chronic Disease invitations
- Messages about your health
- Information about the Surgery
We will only send you a message if we need to contact you, for example if we have an update about your care.
We may continue to send you some information by SMS (text) message while we transition to using the NHS App Messaging Service.
If you do not want to receive messages from the NHS App Messaging Service
Contact us to discuss your preferred contact method.
How to check if you have a message
You will receive messages in ‘View messages from your GP surgery and other NHS Services.’
The best way to keep up with your messages is to download the NHS App on Google Play or the App Store and turn on notifications.
To check your messages:
- Log in to the NHS app.
- Go to View your messages.
- Select View messages from your GP surgery and other NHS Services.
- Then select Voyager Family Health.
Get NHS App notifications when we send you a message
To turn on notifications:
- Log in to the NHS app.
- Go to More.
- Select Account and settings.
- Then select Manage notifications.
- Use the toggle to turn notifications on or off.
You will see a new notification from the NHS App the next time we send you a message. Your notifications will tell you that you have a new message from your GP.
You will still receive our messages if your notifications are turned off, but you will not see a notification on your device when you have a new message.
Your privacy while using the NHS App
If you want to find out how the NHS uses your information, read the NHS account privacy policy.
You are now receiving messages through the NHS App Messaging Service. This is a convenient and secure way for us to send you messages about your care.
What to expect from Voyager Family Health messages
We will send you:
- appointment reminders
- test results
- Chronic Disease invitations
- Messages about your health
- Information about the Surgery
We will only send you a message if we need to contact you, for example if we have an update about your care.
We may continue to send you some information by SMS (text) message while we transition to using the NHS App Messaging Service.
If you do not want to receive messages from the NHS App Messaging Service
Contact us to discuss your preferred contact method.
How to check if you have a message
You will receive messages in ‘View messages from your GP surgery and other NHS Services.’
The best way to keep up with your messages is to download the NHS App on Google Play or the App Store and turn on notifications.
To check your messages:
- Log in to the NHS app.
- Go to View your messages.
- Select View messages from your GP surgery and other NHS Services.
- Then select Voyager Family Health.
Get NHS App notifications when we send you a message
To turn on notifications:
- Log in to the NHS app.
- Go to More.
- Select Account and settings.
- Then select Manage notifications.
- Use the toggle to turn notifications on or off.
You will see a new notification from the NHS App the next time we send you a message. Your notifications will tell you that you have a new message from your GP.
You will still receive our messages if your notifications are turned off, but you will not see a notification on your device when you have a new message.
Your privacy while using the NHS App
If you want to find out how the NHS uses your information, read the NHS account privacy policy.